Privacy Policy

Franklin Group Ltd

Last updated: January 27, 2025

1. Introduction

Franklin Group Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide
• Property Information: Details about properties you're interested in or own
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Records: Records of correspondence and interactions with our team

3. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our real estate consultancy services
• To communicate with you about properties and services
• To respond to your inquiries and provide customer support
• To comply with legal obligations and regulatory requirements
• To analyze website usage and improve user experience

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Consent: When you have given clear consent for specific purposes
• Contract: When processing is necessary for contract performance
• Legal Obligation: When required by law
• Legitimate Interest: When necessary for our legitimate business interests

5. Data Sharing and Disclosure

We may share your information with:

• Local councils and planning authorities as required for planning applications
• Professional partners and contractors who assist in providing our services
• Legal and regulatory authorities when required by law
• Third-party service providers who help us operate our website and business

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under GDPR and UK data protection laws, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Erase your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing
• Withdraw consent at any time

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.